WellCare Health

Well Care Health Clinic
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Frequently Asked Questions (FAQs)

At WellCare Health Clinic, we believe informed patients feel more confident and comfortable. Below you’ll find answers to some of the most common questions about visits, billing, insurance, lab results, and clinic policies.
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General Clinic Questions

No appointment is required. We offer walk-in care for urgent and primary care services. Patients are seen on a first-come, first-served basis.

We offer a wide range of urgent care and primary care services, including treatment for illnesses, minor injuries, diagnostic testing, physicals, and preventive care.

We are open 7 days a week:

  • Monday–Friday: 8:00 AM – 8:00 PM

  • Saturday–Sunday: 8:00 AM – 6:00 PM

2553 W. Peterson Ave
Chicago, IL 60659

Insurance & Billing Questions

We accept most major insurance plans in Illinois, including commercial plans, Medicare, Medicaid, and self-pay patients. Please visit our Accepted Insurance page for the full list.

All billing questions are handled directly by our WellCare Health Clinic staff.

📞 Billing & Insurance Questions:
(773) 666-2873

We do not have a separate billing department at this time to ensure faster, more personalized support.

Online bill payment is currently coming soon. We are working on a secure and convenient billing portal.

We welcome self-pay patients and offer transparent pricing. Our clinic staff can discuss self-pay options with you.

Lab Results

Online access to lab results is coming soon. At this time, lab results can be discussed directly with our clinic staff.

We partner with Advanced Labs for laboratory testing.

Other Questions

Please bring:

  • A valid photo ID

  • Your insurance card (if applicable)

  • Any relevant medical information or medication list

Visit times vary based on patient volume and medical needs, but we strive to provide efficient care without long waits.

Urgent care is appropriate for non-life-threatening conditions such as minor injuries, infections, flu symptoms, and sudden illnesses.

If you are experiencing chest pain, difficulty breathing, severe bleeding, loss of consciousness, or other life-threatening symptoms, please call 911 or visit the nearest emergency room immediately.

Yes. Our Patient Advocate is available to assist you.

📱 Patient Advocate Contact:
(630) 935-6677

Absolutely. We welcome patient feedback and encourage you to share your experience with our clinic staff or Patient Advocate.

Absolutely. We welcome patient feedback and encourage you to share your experience with our clinic staff or Patient Advocate.

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