Privacy Policy
Your Privacy Matters to Us
WellCare Health Clinic (“WellCare,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, or communicate with us electronically.
By using our website or submitting information through our forms, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Location (city/state)
Information you voluntarily submit through forms
Health-Related Information
We do not collect or transmit sensitive medical information through standard website forms or email. Any protected health information (PHI) is handled only through secure, HIPAA-compliant systems.
Technical Information
IP address
Browser type
Device information
Pages visited
Date and time of access
This information helps us improve website performance and user experience.
How We Use Your Information
We use collected information to:
Respond to inquiries and requests
Provide clinic updates and service information
Send email or text communications only with your explicit consent
Improve website functionality and content
Meet legal, regulatory, and compliance obligations
Email & Text Message Communications
You may choose to opt in to receive:
Email updates about clinic services and health information
Text messages related to appointments, care reminders, and clinic updates
Important Notes:
Email consent and SMS consent are collected separately
Consent is never pre-checked
You may unsubscribe from emails at any time
You may opt out of SMS messages by replying STOP
Message & data rates may apply. Message frequency varies.
Sharing of Information
We do not sell, rent, or trade your personal information.
Information may be shared only:
With authorized service providers who support our operations
When required by law or regulation
To protect patient safety, rights, or property
All third parties are required to maintain confidentiality and security.
Data Security
We use administrative, technical, and physical safeguards to protect your information, including:
Secure HTTPS connections
Encrypted data storage
Restricted system access
HIPAA-compliant platforms where applicable
Despite our efforts, no system can guarantee 100% security.
Your Rights
You have the right to:
Request access to your personal information
Request corrections to inaccurate information
Withdraw consent for communications
Ask questions about privacy practices
To exercise these rights, please contact us directly.
Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact:
WellCare Health Clinic
📞 (773) 666-2873